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Using Incoming Email

The BMC FootPrints Service Core incoming email feature allows users to submit and receive information to and from the database without logging into BMC FootPrints Service Core.  Your BMC FootPrints Service Core administrator may have configured BMC FootPrints Service Core to receive email from a certain address, e.g., support@mycompany.com.  This topic covers the types of supported incoming email.

Note

Contact your BMC FootPrints Service Core System or Workspace Administrator to find out the email account designated for incoming submissions to BMC FootPrints Service Core for your Workspace.

• Submitting Issues via Email
• Updating Issues via Email
• HTML Form
• Email Queries
• Alternate Submitter via Email
• Email for Customers

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